Fairbanks

(Fairbanks, AK) -- The Fairbanks Convention & Visitors Bureau (FCVB) will host two AlaskaHost trainings in April and May at the Morris Thompson Cultural and Visitors Center., 101 Dunkel Street in downtown Fairbanks.

Customer Service Essentials (3-hour class) will be offered May 6 from 9 am-12 pm at a cost of $5 per person. This class is a condensed and revised version of the original 8-hour AlaskaHost class. Topics will include: what is customer service and why is it important?, the economic benefit of tourism to the state of Alaska; the power of positive first impressions; types of angry customers.; and how to handle angry or dissatisfied customers.

Train the Trainer (2 days, 5 participant minimum) will be offered April 29-30, from 9 am - 4 pm at a cost of$100 per person. To become an AlaskaHost trainer, one must 1) successfully complete each of the AlaskaHost classes: Customer Service Essentials; CulturalHost; Serving Customers with Disabilities; Telephone Customer Service; Alaska in your Backyard; and Serving International Visitors, and  2) Attend a 2-day "Train the Trainer" workshop. After successfully teaching the AlaskaHost class (and completing required paperwork), participants are officially certified as an AlaskaHost trainer.

If you would like to participate in either training, please contact Karen Lane at klane@explorefairbanks.com or (907) 459-3758.